How we protect residents' information
A gate system knows when people come and go. That's sensitive, so the platform is being designed from the start to collect only what it needs and to protect what it keeps.
What we collect
Residents' names, contact details, unit, registered vehicles, and gate and parking events. We don't sell resident data or use it for advertising.
How it's protected
- Data is encrypted while it travels and while it's stored.
- PINs and access codes are stored in a form that can't be read back, even by us.
- Staff and property managers see only what their role requires.
- Every access to records is logged.
How long we keep it
Routine plate reads and gate events are deleted after a set period, which each property agrees with us in writing, unless they're connected to an incident or dispute. When a resident moves out, their access is revoked immediately, and their records are kept only as long as the property's policy and the law require.
Questions or requests
Residents and property managers can ask what information we hold and how it's used. Email [email protected].